> ## Documentation Index > Fetch the complete documentation index at: https://neuroai-cf1c4abf.mintlify.site/llms.txt > Use this file to discover all available pages before exploring further. # Status Page > Complete guide to monitoring Neuro AI system health, performance, and incident reporting. ## What is the Neuro AI Status Page? The Neuro AI Status Page (in Neuro Settings) is your real-time dashboard for: * **System Status** — Current health of all Neuro services * **Performance Metrics** — Response times, uptime, availability * **Incident Reports** — Real-time updates on any issues * **Maintenance Notifications** — Scheduled downtime and updates * **Service History** — Past incidents and resolutions * **API Status** — Integration and automation availability * **Component Status** — Individual service status checks *** ## Part 1: Understanding System Status ### Status Indicators Each Neuro component displays one of these statuses: ``` 🟢 OPERATIONAL - Service is fully functional - All features available - Normal performance - No known issues 🟡 DEGRADED PERFORMANCE - Service is available but slower than normal - Some features may be affected - Performance is below standard - User action may be delayed 🔴 PARTIAL OUTAGE - Some users cannot access service - Specific features unavailable - Alternative features available - Team is investigating 🔴 MAJOR OUTAGE - Service completely unavailable - All users affected - Team working on immediate restoration - Regular updates provided ⚪ MAINTENANCE - Scheduled maintenance in progress - Service temporarily unavailable - Expected duration provided - Advance notification given ``` *** ## Part 2: Key Services & Components ### Core Neuro Services #### 1. Super Agent Service **Description:** The autonomous AI agent that handles all tasks **Status Check:** Can Neuro accept and process requests? **Typical Response Time:** 2-5 seconds **Uptime Target:** 99.9% What to do if down: * Check status page for updates * Wait for team notification * Do not submit critical tasks * Contact support if urgent #### 2. Research & Web Search Service **Description:** Real-time web research and information gathering **Status Check:** Can Neuro search the web? **Typical Response Time:** 3-8 seconds **Uptime Target:** 99.5% What to do if down: * Pre-loaded knowledge still available * External research temporarily unavailable * Offline tasks can continue * Check for estimated resolution time #### 3. Content Creation & Generation Service **Description:** Document, presentation, and image generation **Status Check:** Can Neuro create files and documents? **Typical Response Time:** 5-15 seconds **Uptime Target:** 99.8% What to do if down: * Chat with Neuro still works * File creation unavailable * Wait for restoration * Alternative: manual document creation #### 4. Code Execution & Development Service **Description:** Code generation, execution, and deployment **Status Check:** Can Neuro write and run code? **Typical Response Time:** 5-20 seconds **Uptime Target:** 99.5% What to do if down: * Chat-based analysis still available * Code execution unavailable * Use local development environment * Restoration in progress #### 5. App Integration & Automation Service **Description:** Connection to 700+ external applications **Status Check:** Can Neuro access your connected apps? **Typical Response Time:** 2-8 seconds **Uptime Target:** 99.7% What to do if down: * Check which apps are affected * Some integrations may work, others may not * Use app directly for urgent needs * Team investigating cause #### 6. Image & Visual Generation Service **Description:** AI image generation (DALL-E, Midjourney, etc.) **Status Check:** Can Neuro generate images? **Typical Response Time:** 10-30 seconds **Uptime Target:** 98.0% (depends on third-party services) What to do if down: * May be third-party service issue * Check Neuro status page * Use local design tools as backup * Team working on resolution #### 7. Voice & Audio Service **Description:** Voice AI, phone calling, speech recognition **Status Check:** Can Neuro make calls or process audio? **Typical Response Time:** 2-5 seconds **Uptime Target:** 99.5% What to do if down: * Text-based interactions still work * Voice features temporarily unavailable * Schedule calls for later * Check for updates #### 8. Database & Storage Service **Description:** Data storage, retrieval, and management **Status Check:** Can Neuro access your data? **Typical Response Time:** 1-3 seconds **Uptime Target:** 99.95% What to do if down: * Most critical service * Cannot access saved data * Do not submit new data * Contact support immediately *** ## Part 3: Reading the Status Page ### Status Dashboard Overview The status page displays: ``` STATUS SUMMARY ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Overall System Status: [OPERATIONAL / DEGRADED / OUTAGE] Last Updated: [Time] Incident Count: [Number of active incidents] ACTIVE INCIDENTS ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ [If any incidents exist, they're listed with updates] SYSTEM COMPONENTS ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🟢 Super Agent Service — Operational 🟢 Research Service — Operational 🟢 Content Generation — Operational 🟢 Code Execution — Operational 🟢 App Integration — Operational 🟡 Image Generation — Degraded (slow) 🟢 Voice Service — Operational 🟢 Database & Storage — Operational PERFORMANCE METRICS ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ API Response Time: 234ms (Normal: 200ms) Uptime (30 days): 99.87% Success Rate: 99.92% Active Users: 45,230 SCHEDULED MAINTENANCE ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Next maintenance: [Date/Time] Expected duration: [Minutes] Affected services: [List] ``` *** ## Part 4: Incident Management ### What is an Incident? An incident is any event that reduces service availability or performance: * Service outage (complete unavailability) * Degraded performance (slower than normal) * Intermittent issues (working on and off) * Feature unavailability (specific function down) * Third-party service issues (dependencies) ### Incident Severity Levels #### Critical (🔴) * **Impact:** Service completely unavailable * **Duration:** Usually minutes to hours * **User Impact:** All users affected * **Response:** Immediate * **Example:** Database down, Super Agent not responding #### Major (🔴) * **Impact:** Significant functionality unavailable * **Duration:** Usually 15-60 minutes * **User Impact:** Many users affected * **Response:** Urgent (minutes) * **Example:** Research service down, Code execution failing #### Minor (🟡) * **Impact:** Non-critical features unavailable * **Duration:** Usually 5-30 minutes * **User Impact:** Some users affected * **Response:** Soon (minutes to hours) * **Example:** Image generation slow, App sync delayed #### Informational (⚪) * **Impact:** No functional impact * **Duration:** N/A * **User Impact:** None * **Response:** Informational * **Example:** Maintenance scheduled, Performance update ### During an Incident ``` WHAT TO DO: 1. Check the Status Page - See what's affected - Read latest update - Note estimated resolution time 2. Review Incident Details - What service is affected? - What started the incident? - What's the team working on? 3. Use Available Services - Use services that ARE operational - Avoid the affected service - Don't repeatedly retry 4. Subscribe to Updates - Get real-time notifications - Receive via email/SMS - Know when service returns 5. Contact Support if Needed - For business-critical issues - For workaround suggestions - For ETA clarification ``` *** ## Part 5: Performance Metrics ### Key Performance Indicators (KPIs) #### Uptime Percentage ``` Uptime = (Total Time - Downtime) / Total Time × 100 Target: 99.9% (allows ~7 hours downtime per month) 99.9% = ~44 minutes downtime per month 99.5% = ~3.6 hours downtime per month 99.0% = ~7.2 hours downtime per month ``` #### Response Time ``` How long it takes Neuro to respond to requests Optimal: 200-500ms Acceptable: 500ms-2 seconds Degraded: 2-10 seconds Poor: 10+ seconds Factors affecting response time: - Request complexity - System load - Available resources - Network conditions ``` #### Success Rate ``` Percentage of requests that complete successfully Target: 99.9% Good: 99.0-99.9% Acceptable: 95-99% Poor: <95% ``` #### API Rate Limits ``` Number of requests allowed per time period Standard: 100 requests per minute Premium: 500 requests per minute Enterprise: Custom limits Exceeding limits: Temporary throttling ``` *** ## Part 6: Maintenance & Scheduled Downtime ### Types of Maintenance #### Planned Maintenance ``` ADVANCE NOTICE - Announced 7-14 days ahead - Specific date/time provided - Expected duration listed - Services affected identified PURPOSE - System updates and patches - Performance improvements - Security enhancements - Infrastructure upgrades DURING MAINTENANCE - Service unavailable - Existing tasks may be paused - New requests not accepted - Updates applied AFTER MAINTENANCE - Services restored - Performance may improve - New features available ``` #### Emergency Maintenance ``` NOTICE - May have no advance notice - Critical security or stability issues - Minimal time to prevent major problems DURATION - Usually 15-60 minutes - Occasionally longer if severe COMMUNICATION - Real-time updates on status page - Email and SMS alerts - Team working to minimize impact ``` ### Maintenance Windows Typical maintenance schedule: ``` SCHEDULED WINDOW - Day: Usually Tuesday-Thursday - Time: 2:00 AM - 6:00 AM UTC - Duration: 15-60 minutes - Frequency: Monthly or as needed AVOID HIGH-LOAD TIMES - Off-peak hours selected - Minimal user impact - Planning allows preparation PREPARE FOR MAINTENANCE - Complete critical tasks before window - Don't schedule tasks for maintenance time - Have offline backup if needed - Review status page for details ``` *** ## Part 7: Troubleshooting Guide ### Service is Slow **Symptoms:** * Requests taking longer than usual * Timeouts occurring * Responses delayed **Possible Causes:** * High system load * Network latency * Service degradation * Large request size **What to Do:** ``` 1. Check Status Page - Is service showing degraded status? - Are others affected? - What's the team saying? 2. Check Your Connection - Test internet speed - Try different network - Restart your device 3. Simplify Your Request - Reduce scope of task - Use less data - Break into smaller requests 4. Try Again Later - Load may be temporary - Wait 5-10 minutes - Retry with fresh session 5. Contact Support - If persistent - For urgent needs - For enterprise SLA support ``` ### Service is Down **Symptoms:** * Cannot access Neuro * Getting error messages * All requests fail **Possible Causes:** * Complete service outage * Regional connectivity issue * Account/authentication issue * Third-party dependency down **What to Do:** ``` 1. Check Status Page - Is service marked as down? - What's the incident update? - What's estimated resolution? 2. Check Your Account - Can you log in? - Is subscription active? - Are there any account issues? 3. Check Your Connection - Can you access other sites? - Is your internet working? - Try different network/device 4. Wait for Resolution - Team is working on it - Check status page for updates - Don't repeatedly retry 5. Contact Support - For business-critical needs - For workarounds - For SLA claims ``` ### Some Features Not Working **Symptoms:** * Specific feature failing * Other features work fine * Partial functionality **Possible Causes:** * Feature-specific service down * Configuration issue * Integration problem * User permission issue **What to Do:** ``` 1. Check Status Page - Is that specific service listed as down? - What's the status? - What's the team update? 2. Check Your Settings - Is the feature enabled? - Are permissions correct? - Is configuration proper? 3. Try Alternative Method - Use different approach - Access feature differently - Use related feature 4. Wait for Resolution - If service is down - Check for updates - Team working on fix 5. Contact Support - For configuration help - For persistent issues - For feature questions ``` ### Integration Not Working **Symptoms:** * Connected app not syncing * Actions not executing * Data not transferring **Possible Causes:** * Integration service down * Third-party service down * Authentication expired * Permission issue **What to Do:** ``` 1. Check Status Page - Is App Integration service operational? - Is third-party service listed as issue? 2. Check Integration Settings - Are credentials current? - Are permissions granted? - Is integration enabled? 3. Re-authenticate - Reconnect to third-party app - Grant permissions again - Verify credentials 4. Test Basic Functionality - Use app directly - Confirm it's working - Test action manually 5. Contact Support - For persistent issues - For configuration help - For third-party coordination ``` *** ## Part 8: Notification & Alert Settings ### Subscribe to Status Updates **Email Notifications:** ``` How to Enable: 1. Go to Status Page (https://www.neuro-agent.ru/status) 2. Look for "Subscribe" button 3. Enter your email 4. Confirm subscription You'll Receive: - Incident notifications (immediate) - Incident updates (major changes) - Resolution notifications (service restored) - Maintenance announcements (7+ days before) Frequency: - Only when events occur - Not spam, only important updates - Can customize notification preferences ``` **SMS Notifications (Premium):** ``` How to Enable: 1. Account Settings 2. Notifications 3. Add phone number 4. Verify with code Benefits: - Instant alerts - No email delay - Critical incidents only - Mobile-friendly ``` **Webhook Notifications (API Users):** ``` For Integration Needs: - Configure webhook URL - Receive JSON POST on incidents - Automate responses - Integrate with your monitoring Setup: 1. Account API Settings 2. Create Webhook Endpoint 3. Subscribe to Events 4. Test webhook ``` *** ## Part 9: Status Page History ### How to View Past Incidents **Incident History:** ``` On Status Page: 1. Look for "History" or "Incidents" tab 2. View past 30-90 days of incidents 3. Click on any incident for details 4. See timeline of updates 5. View root cause analysis 6. Review preventive measures Details Include: - Incident start time - Root cause - Impact assessment - Resolution steps taken - Lessons learned - Preventive actions ``` **Performance History:** ``` View Analytics: 1. Go to "Performance" section 2. Select time period (7/30/90 days) 3. View uptime trends 4. Check response time graphs 5. See incident count 6. Review availability SLA ``` *** ## Part 10: SLA (Service Level Agreement) ### Understanding SLAs **What is an SLA?** A commitment by Neuro to maintain specific service levels **Standard SLA Targets:** ``` Super Agent Service: 99.9% uptime Research Service: 99.5% uptime Content Generation: 99.8% uptime Code Execution: 99.5% uptime App Integration: 99.7% uptime Image Generation: 98.0% uptime Voice Service: 99.5% uptime Database & Storage: 99.95% uptime ``` **What If SLA is Missed?** ``` Enterprise Customers: - Service credits applied automatically - Escalated support response - Root cause analysis provided - Preventive measures implemented Calculation Example: - Target: 99.9% (≈44 min/month downtime) - Actual: 99.5% (≈3.6 hours downtime) - Difference: ~3.5 hours - Credit: Percentage of monthly fee Contact Support: - Claims processed by support team - SLA documentation required - Credits applied next billing cycle ``` *** ## Part 11: Best Practices for Monitoring ### Monitor System Health Regularly ``` DAILY: - Check status page before critical tasks - Verify services you'll use are operational - Read any notices or warnings WEEKLY: - Review performance metrics - Check incident history - Adjust schedules if needed MONTHLY: - Review uptime statistics - Check for patterns - Plan around maintenance windows ``` ### Set Up Alerts ``` CRITICAL TASKS: - Subscribe to email alerts - Add SMS notifications - Set up webhook monitoring - Have backup plan ready SCHEDULED TASKS: - Avoid maintenance windows - Build in buffer time - Schedule important work off-peak - Plan alternative if needed INTEGRATIONS: - Monitor integration status - Test regularly - Have manual workaround - Alert on failures ``` ### Prepare for Outages ``` BUSINESS CONTINUITY: - Have backup tools ready - Document manual processes - Keep offline copies of data - Plan for extended outages COMMUNICATION: - Keep customer contact info - Have outage message prepared - Plan notification sequence - Document impact RECOVERY: - Know what to verify when service returns - Have data sync procedures - Plan for data reconciliation - Document lessons learned ``` *** ## Part 12: Getting Help ### Support Options **Status Page Status:** * Real-time service status * Incident information * Estimated resolution times * No login required **Support Portal:** * Login to your account * Create support tickets * Track issue resolution * Access documentation **Email Support:** * [info@patternautomation.com](mailto:info@patternautomation.com) * Response within 24 hours * Best for non-urgent issues * Create ticket for tracking **Phone Support (Enterprise):** * Direct phone line * Immediate response * Critical issues only * SLA included ### When to Contact Support ``` USE STATUS PAGE IF: - Checking general service status - Looking for incident information - Seeing error messages - Wondering if it's a widespread issue USE EMAIL SUPPORT IF: - Non-urgent question - Account issue - Feature question - Documentation needed USE CHAT SUPPORT IF: - Need quicker response - Have multiple questions - Need guided help - Premium member USE PHONE SUPPORT IF: - Business-critical issue - Immediate help needed - Enterprise customer - Complex problem ``` *** ### Remember * Status page is always available (even if service is down) * Team is working on every incident * You're not alone if something's wrong * Support is ready to help * System is constantly improving *** *Neuro AI Status Page & System Health Documentation* **Monitor. Prepare. Succeed.** Real-time visibility into your AI assistant's health and performance. *** *Last updated: January 2026*