Understanding Sandbox (NeuroAI Computer) Issues
The sandbox is the isolated virtual environment where NeuroAI executes your tasks. Occasionally, you may experience connection issues or temporary disconnections from the sandbox. This article explains how these issues are managed and what happens to your work. Automatic Sandbox Reset If you experience a prolonged sandbox disconnection and cannot reconnect for an extended period, the sandbox will be automatically reset to restore normal functionality. This automatic reset is a safety mechanism to ensure the system remains stable and responsive.Sandbox Inactivity Reset Policy
Neuro also implements an inactivity-based reset policy to optimize resource usage:- Free Users: Your sandbox will be automatically reset after 7 days of non-use.
- Paid Users: Your sandbox will be automatically reset after 14 days of non-use.
Task Progress Protection
Important: Sandbox resets do not affect your task progress. Your task data and work history remain intact even after the sandbox is reset. You can continue working on your tasks without losing any information.What if Task Progress is Lost?
In the rare event that task progress is lost after a sandbox reset, please contact our support team immediately through the Help Centre AI chatbot, and our team will investigate the issue. Currently, resetting will inevitably result in file loss, as it requires launching a new sandbox due to sandbox virtual machine abnormalities. All files within the sandbox will be lost in this process. Common related FAQs:- How do I restart the sandbox?
- Will resetting the sandbox reset my task progress?
- What should I do if I don’t see the sandbox error tip?
- What happens to my task progress when I reset the sandbox?
- Can I continue my task after a sandbox error?
- What if task progress is lost after resetting the sandbox?
- Is my work safe when I reset the sandbox?
- Will I lose my work if I restart the sandbox?
- What is the purpose of the sandbox error tip?
- Can I continue working after restarting the sandbox?
- What should I do if the sandbox reset doesn’t work?