Status Page

Complete guide to monitoring Neuro AI system health, performance, and incident reporting.

What is the Neuro AI Status Page?

The Neuro AI Status Page (in Neuro Settings) is your real-time dashboard for:

• System Status — Current health of all Neuro services
• Performance Metrics — Response times, uptime, availability
• Incident Reports — Real-time updates on any issues
• Maintenance Notifications — Scheduled downtime and updates
• Service History — Past incidents and resolutions
• API Status — Integration and automation availability
• Component Status — Individual service status checks

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Part 1: Understanding System Status

Status Indicators

Each Neuro component displays one of these statuses:

🟢 OPERATIONAL
   - Service is fully functional
   - All features available
   - Normal performance
   - No known issues

🟡 DEGRADED PERFORMANCE
   - Service is available but slower than normal
   - Some features may be affected
   - Performance is below standard
   - User action may be delayed

🔴 PARTIAL OUTAGE
   - Some users cannot access service
   - Specific features unavailable
   - Alternative features available
   - Team is investigating

🔴 MAJOR OUTAGE
   - Service completely unavailable
   - All users affected
   - Team working on immediate restoration
   - Regular updates provided

⚪ MAINTENANCE
   - Scheduled maintenance in progress
   - Service temporarily unavailable
   - Expected duration provided
   - Advance notification given

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Part 2: Key Services & Components

Core Neuro Services

1. Super Agent Service

Description: The autonomous AI agent that handles all tasks Status Check: Can Neuro accept and process requests? Typical Response Time: 2-5 seconds Uptime Target: 99.9%

What to do if down:

• Check status page for updates
• Wait for team notification
• Do not submit critical tasks
• Contact support if urgent

2. Research & Web Search Service

Description: Real-time web research and information gathering Status Check: Can Neuro search the web? Typical Response Time: 3-8 seconds Uptime Target: 99.5%

What to do if down:

• Pre-loaded knowledge still available
• External research temporarily unavailable
• Offline tasks can continue
• Check for estimated resolution time

3. Content Creation & Generation Service

Description: Document, presentation, and image generation Status Check: Can Neuro create files and documents? Typical Response Time: 5-15 seconds Uptime Target: 99.8%

What to do if down:

• Chat with Neuro still works
• File creation unavailable
• Wait for restoration
• Alternative: manual document creation

4. Code Execution & Development Service

Description: Code generation, execution, and deployment Status Check: Can Neuro write and run code? Typical Response Time: 5-20 seconds Uptime Target: 99.5%

What to do if down:

• Chat-based analysis still available
• Code execution unavailable
• Use local development environment
• Restoration in progress

5. App Integration & Automation Service

Description: Connection to 700+ external applications Status Check: Can Neuro access your connected apps? Typical Response Time: 2-8 seconds Uptime Target: 99.7%

What to do if down:

• Check which apps are affected
• Some integrations may work, others may not
• Use app directly for urgent needs
• Team investigating cause

6. Image & Visual Generation Service

Description: AI image generation (DALL-E, Midjourney, etc.) Status Check: Can Neuro generate images? Typical Response Time: 10-30 seconds Uptime Target: 98.0% (depends on third-party services)

What to do if down:

• May be third-party service issue
• Check Neuro status page
• Use local design tools as backup
• Team working on resolution

7. Voice & Audio Service

Description: Voice AI, phone calling, speech recognition Status Check: Can Neuro make calls or process audio? Typical Response Time: 2-5 seconds Uptime Target: 99.5%

What to do if down:

• Text-based interactions still work
• Voice features temporarily unavailable
• Schedule calls for later
• Check for updates

8. Database & Storage Service

Description: Data storage, retrieval, and management Status Check: Can Neuro access your data? Typical Response Time: 1-3 seconds Uptime Target: 99.95%

What to do if down:

• Most critical service
• Cannot access saved data
• Do not submit new data
• Contact support immediately

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Part 3: Reading the Status Page

Status Dashboard Overview

The status page displays:

STATUS SUMMARY
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
Overall System Status: [OPERATIONAL / DEGRADED / OUTAGE]
Last Updated: [Time]
Incident Count: [Number of active incidents]

ACTIVE INCIDENTS
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
[If any incidents exist, they're listed with updates]

SYSTEM COMPONENTS
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
🟢 Super Agent Service      — Operational
🟢 Research Service         — Operational
🟢 Content Generation       — Operational
🟢 Code Execution          — Operational
🟢 App Integration         — Operational
🟡 Image Generation        — Degraded (slow)
🟢 Voice Service           — Operational
🟢 Database & Storage      — Operational

PERFORMANCE METRICS
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
API Response Time: 234ms (Normal: 200ms)
Uptime (30 days): 99.87%
Success Rate: 99.92%
Active Users: 45,230

SCHEDULED MAINTENANCE
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
Next maintenance: [Date/Time]
Expected duration: [Minutes]
Affected services: [List]

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Part 4: Incident Management

What is an Incident?

An incident is any event that reduces service availability or performance:

• Service outage (complete unavailability)
• Degraded performance (slower than normal)
• Intermittent issues (working on and off)
• Feature unavailability (specific function down)
• Third-party service issues (dependencies)

Incident Severity Levels

Critical (🔴)

• Impact: Service completely unavailable
• Duration: Usually minutes to hours
• User Impact: All users affected
• Response: Immediate
• Example: Database down, Super Agent not responding

Major (🔴)

• Impact: Significant functionality unavailable
• Duration: Usually 15-60 minutes
• User Impact: Many users affected
• Response: Urgent (minutes)
• Example: Research service down, Code execution failing

Minor (🟡)

• Impact: Non-critical features unavailable
• Duration: Usually 5-30 minutes
• User Impact: Some users affected
• Response: Soon (minutes to hours)
• Example: Image generation slow, App sync delayed

Informational (⚪)

• Impact: No functional impact
• Duration: N/A
• User Impact: None
• Response: Informational
• Example: Maintenance scheduled, Performance update

During an Incident

WHAT TO DO:
1. Check the Status Page
   - See what's affected
   - Read latest update
   - Note estimated resolution time

2. Review Incident Details
   - What service is affected?
   - What started the incident?
   - What's the team working on?

3. Use Available Services
   - Use services that ARE operational
   - Avoid the affected service
   - Don't repeatedly retry

4. Subscribe to Updates
   - Get real-time notifications
   - Receive via email/SMS
   - Know when service returns

5. Contact Support if Needed
   - For business-critical issues
   - For workaround suggestions
   - For ETA clarification

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Part 5: Performance Metrics

Key Performance Indicators (KPIs)

Uptime Percentage

Uptime = (Total Time - Downtime) / Total Time × 100

Target: 99.9% (allows ~7 hours downtime per month)

99.9% = ~44 minutes downtime per month
99.5% = ~3.6 hours downtime per month
99.0% = ~7.2 hours downtime per month

Response Time

How long it takes Neuro to respond to requests

Optimal: 200-500ms
Acceptable: 500ms-2 seconds
Degraded: 2-10 seconds
Poor: 10+ seconds

Factors affecting response time:
- Request complexity
- System load
- Available resources
- Network conditions

Success Rate

Percentage of requests that complete successfully

Target: 99.9%
Good: 99.0-99.9%
Acceptable: 95-99%
Poor: <95%

API Rate Limits

Number of requests allowed per time period

Standard: 100 requests per minute
Premium: 500 requests per minute
Enterprise: Custom limits

Exceeding limits: Temporary throttling

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Part 6: Maintenance & Scheduled Downtime

Types of Maintenance

Planned Maintenance

ADVANCE NOTICE
- Announced 7-14 days ahead
- Specific date/time provided
- Expected duration listed
- Services affected identified

PURPOSE
- System updates and patches
- Performance improvements
- Security enhancements
- Infrastructure upgrades

DURING MAINTENANCE
- Service unavailable
- Existing tasks may be paused
- New requests not accepted
- Updates applied

AFTER MAINTENANCE
- Services restored
- Performance may improve
- New features available

Emergency Maintenance

NOTICE
- May have no advance notice
- Critical security or stability issues
- Minimal time to prevent major problems

DURATION
- Usually 15-60 minutes
- Occasionally longer if severe

COMMUNICATION
- Real-time updates on status page
- Email and SMS alerts
- Team working to minimize impact

Maintenance Windows

Typical maintenance schedule:

SCHEDULED WINDOW
- Day: Usually Tuesday-Thursday
- Time: 2:00 AM - 6:00 AM UTC
- Duration: 15-60 minutes
- Frequency: Monthly or as needed

AVOID HIGH-LOAD TIMES
- Off-peak hours selected
- Minimal user impact
- Planning allows preparation

PREPARE FOR MAINTENANCE
- Complete critical tasks before window
- Don't schedule tasks for maintenance time
- Have offline backup if needed
- Review status page for details

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Part 7: Troubleshooting Guide

Service is Slow

Symptoms:

• Requests taking longer than usual
• Timeouts occurring
• Responses delayed

Possible Causes:

• High system load
• Network latency
• Service degradation
• Large request size

What to Do:

1. Check Status Page
   - Is service showing degraded status?
   - Are others affected?
   - What's the team saying?

2. Check Your Connection
   - Test internet speed
   - Try different network
   - Restart your device

3. Simplify Your Request
   - Reduce scope of task
   - Use less data
   - Break into smaller requests

4. Try Again Later
   - Load may be temporary
   - Wait 5-10 minutes
   - Retry with fresh session

5. Contact Support
   - If persistent
   - For urgent needs
   - For enterprise SLA support

Service is Down

Symptoms:

• Cannot access Neuro
• Getting error messages
• All requests fail

Possible Causes:

• Complete service outage
• Regional connectivity issue
• Account/authentication issue
• Third-party dependency down

What to Do:

1. Check Status Page
   - Is service marked as down?
   - What's the incident update?
   - What's estimated resolution?

2. Check Your Account
   - Can you log in?
   - Is subscription active?
   - Are there any account issues?

3. Check Your Connection
   - Can you access other sites?
   - Is your internet working?
   - Try different network/device

4. Wait for Resolution
   - Team is working on it
   - Check status page for updates
   - Don't repeatedly retry

5. Contact Support
   - For business-critical needs
   - For workarounds
   - For SLA claims

Some Features Not Working

Symptoms:

• Specific feature failing
• Other features work fine
• Partial functionality

Possible Causes:

• Feature-specific service down
• Configuration issue
• Integration problem
• User permission issue

What to Do:

1. Check Status Page
   - Is that specific service listed as down?
   - What's the status?
   - What's the team update?

2. Check Your Settings
   - Is the feature enabled?
   - Are permissions correct?
   - Is configuration proper?

3. Try Alternative Method
   - Use different approach
   - Access feature differently
   - Use related feature

4. Wait for Resolution
   - If service is down
   - Check for updates
   - Team working on fix

5. Contact Support
   - For configuration help
   - For persistent issues
   - For feature questions

Integration Not Working

Symptoms:

• Connected app not syncing
• Actions not executing
• Data not transferring

Possible Causes:

• Integration service down
• Third-party service down
• Authentication expired
• Permission issue

What to Do:

1. Check Status Page
   - Is App Integration service operational?
   - Is third-party service listed as issue?

2. Check Integration Settings
   - Are credentials current?
   - Are permissions granted?
   - Is integration enabled?

3. Re-authenticate
   - Reconnect to third-party app
   - Grant permissions again
   - Verify credentials

4. Test Basic Functionality
   - Use app directly
   - Confirm it's working
   - Test action manually

5. Contact Support
   - For persistent issues
   - For configuration help
   - For third-party coordination

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Part 8: Notification & Alert Settings

Subscribe to Status Updates

Email Notifications:

How to Enable:
1. Go to Status Page (https://www.neuro-agent.ru/status)
2. Look for "Subscribe" button
3. Enter your email
4. Confirm subscription

You'll Receive:
- Incident notifications (immediate)
- Incident updates (major changes)
- Resolution notifications (service restored)
- Maintenance announcements (7+ days before)

Frequency:
- Only when events occur
- Not spam, only important updates
- Can customize notification preferences

SMS Notifications (Premium):

How to Enable:
1. Account Settings
2. Notifications
3. Add phone number
4. Verify with code

Benefits:
- Instant alerts
- No email delay
- Critical incidents only
- Mobile-friendly

Webhook Notifications (API Users):

For Integration Needs:
- Configure webhook URL
- Receive JSON POST on incidents
- Automate responses
- Integrate with your monitoring

Setup:
1. Account API Settings
2. Create Webhook Endpoint
3. Subscribe to Events
4. Test webhook

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Part 9: Status Page History

How to View Past Incidents

Incident History:

On Status Page:
1. Look for "History" or "Incidents" tab
2. View past 30-90 days of incidents
3. Click on any incident for details
4. See timeline of updates
5. View root cause analysis
6. Review preventive measures

Details Include:
- Incident start time
- Root cause
- Impact assessment
- Resolution steps taken
- Lessons learned
- Preventive actions

Performance History:

View Analytics:
1. Go to "Performance" section
2. Select time period (7/30/90 days)
3. View uptime trends
4. Check response time graphs
5. See incident count
6. Review availability SLA

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Part 10: SLA (Service Level Agreement)

Understanding SLAs

What is an SLA? A commitment by Neuro to maintain specific service levels

Standard SLA Targets:

Super Agent Service: 99.9% uptime
Research Service: 99.5% uptime
Content Generation: 99.8% uptime
Code Execution: 99.5% uptime
App Integration: 99.7% uptime
Image Generation: 98.0% uptime
Voice Service: 99.5% uptime
Database & Storage: 99.95% uptime

What If SLA is Missed?

Enterprise Customers:
- Service credits applied automatically
- Escalated support response
- Root cause analysis provided
- Preventive measures implemented

Calculation Example:
- Target: 99.9% (≈44 min/month downtime)
- Actual: 99.5% (≈3.6 hours downtime)
- Difference: ~3.5 hours
- Credit: Percentage of monthly fee

Contact Support:
- Claims processed by support team
- SLA documentation required
- Credits applied next billing cycle

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Part 11: Best Practices for Monitoring

Monitor System Health Regularly

DAILY:
- Check status page before critical tasks
- Verify services you'll use are operational
- Read any notices or warnings

WEEKLY:
- Review performance metrics
- Check incident history
- Adjust schedules if needed

MONTHLY:
- Review uptime statistics
- Check for patterns
- Plan around maintenance windows

Set Up Alerts

CRITICAL TASKS:
- Subscribe to email alerts
- Add SMS notifications
- Set up webhook monitoring
- Have backup plan ready

SCHEDULED TASKS:
- Avoid maintenance windows
- Build in buffer time
- Schedule important work off-peak
- Plan alternative if needed

INTEGRATIONS:
- Monitor integration status
- Test regularly
- Have manual workaround
- Alert on failures

Prepare for Outages

BUSINESS CONTINUITY:
- Have backup tools ready
- Document manual processes
- Keep offline copies of data
- Plan for extended outages

COMMUNICATION:
- Keep customer contact info
- Have outage message prepared
- Plan notification sequence
- Document impact

RECOVERY:
- Know what to verify when service returns
- Have data sync procedures
- Plan for data reconciliation
- Document lessons learned

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Part 12: Getting Help

Support Options

Status Page Status:

• Real-time service status
• Incident information
• Estimated resolution times
• No login required

Support Portal:

• Login to your account
• Create support tickets
• Track issue resolution
• Access documentation

Email Support:

• [e-mail]
• Response within 24 hours
• Best for non-urgent issues
• Create ticket for tracking

Phone Support (Enterprise):

• Direct phone line
• Immediate response
• Critical issues only
• SLA included

When to Contact Support

USE STATUS PAGE IF:
- Checking general service status
- Looking for incident information
- Seeing error messages
- Wondering if it's a widespread issue

USE EMAIL SUPPORT IF:
- Non-urgent question
- Account issue
- Feature question
- Documentation needed

USE CHAT SUPPORT IF:
- Need quicker response
- Have multiple questions
- Need guided help
- Premium member

USE PHONE SUPPORT IF:
- Business-critical issue
- Immediate help needed
- Enterprise customer
- Complex problem

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Remember

• Status page is always available (even if service is down)
• Team is working on every incident
• You’re not alone if something’s wrong
• Support is ready to help
• System is constantly improving

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Neuro AI Status Page & System Health Documentation

Monitor. Prepare. Succeed.

Real-time visibility into your AI assistant’s health and performance.

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Last updated: January 2026