Service Terms

NeuroAI service agreement

This Terms of Service constitutes a public offer (the “Offer”) by Pattern Automation to enter into an agreement for the provision of Services on the terms set forth herein. This Offer is open-ended and may be withdrawn by the Company at any time, which will not affect agreements already concluded with Users before the date of such withdrawal.

 Acceptance of the Offer:

You accept this Offer and enter into a binding agreement with the Company by:

•Creating an account on the Services;

•Placing an order for Services through the website or mobile application;

•Accessing or using the Services in any manner; or

•Clicking “I Accept” or similar button or checkbox when presented with these Terms or visiting this page.

Acceptance of this Offer must be unconditional and in full. Partial acceptance or acceptance with modifications is not permitted. If you do not agree to all terms of this Offer, you must not access or use the Services.

These Terms of Use (the “Terms”, and together with any applicable Supplemental Terms (as defined in Section 2.6), the “Agreement”) together govern the relationship between Pattern Automation. (“Company”, “we,” “us,” “our”) and the entity or individual (“User,” “you,” “your”) using or accessing Neuro, the Neuro mobile application (the “App”) along with any associated software applications and websites (collectively, the “Services”) or other solutions from Pattern Automation.

PLEASE READ THIS AGREEMENT CAREFULLY. IF YOU ARE A UNITED STATES USER, UNLESS YOU TIMELY OPT OUT OF ARBITRATION IN ACCORDANCE WITH THESE TERMS, YOU AND WE AGREE THAT ALL DISPUTES BETWEEN YOU AND US ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, WITH LIMITED EXCEPTIONS, WILL BE RESOLVED BY BINDING AND FINAL ARBITRATION AND YOU AND WE WAIVE ALL RIGHTS TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION, AS FURTHER SET FORTH BELOW. WE EXPLAIN SOME EXCEPTIONS AND HOW YOU CAN OPT OUT OF ARBITRATION BELOW.
THIS AGREEMENT GOVERNS THE USE OF THE SERVICES AND APPLIES TO ALL USERS VISITING OR ACCESSING THE SERVICES. BY ACCESSING OR USING THE SERVICES IN ANY WAY, ACCEPTING THIS AGREEMENT OR COMPLETING THE ACCOUNT REGISTRATION PROCESS, YOU REPRESENT THAT:

(1) YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THIS AGREEMENT,

(2) YOU ARE OF LEGAL AGE TO FORM A BINDING CONTRACT WITH COMPANY,

(3) YOU ARE NOT BARRED FROM USING THE SERVICES UNDER THE LAWS OF YOUR PLACE OF RESIDENCE AND

(4) YOU HAVE THE AUTHORITY TO ENTER INTO THIS AGREEMENT PERSONALLY OR, IF YOU ARE ACCESSING OR USING THE SERVICES ON BEHALF OF AN ENTITY, ON BEHALF OF THE ENTITY IDENTIFIED IN THE ACCOUNT REGISTRATION PROCESS. IF YOU DO NOT AGREE TO BE BOUND BY THE AGREEMENT, YOU MAY NOT ACCESS OR USE THE SERVICES. YOU MUST BE THE AGE OF MAJORITY IN YOUR PLACE OF RESIDENCE, AND, IN ANY EVENT, NOT UNDER 18 YEARS OLD (“ADULT”).

IF YOU SUBSCRIBE TO ANY FEATURE OR FUNCTIONALITY OF THE SERVICE FOR A TERM (THE “INITIAL TERM”), THEN YOUR SUBSCRIPTION WILL BE AUTOMATICALLY RENEWED FOR ADDITIONAL PERIODS OF THE SAME DURATION AS THE INITIAL TERM AT COMPANY’S THEN‑CURRENT FEE FOR SUCH FEATURES AND FUNCTIONALITY UNLESS YOU OPT OUT OF THE AUTOMATIC RENEWAL OF SERVICE TERM IN ACCORDANCE WITH SECTION 4.1 BELOW.

THE AGREEMENT IS SUBJECT TO CHANGE BY COMPANY IN ITS SOLE DISCRETION AT ANY TIME AS SET FORTH IN SECTION 14.7.

PLEASE NOTE THAT IF YOU OPT‑IN TO OBTAIN TEXT MESSAGES FROM COMPANY, SECTION 2.8 OF THESE TERMS CONTAINS TERMS RELATED TO OUR TEXT MESSAGE SERVICES.

1. Artificial Intelligence Disclaimer

Artificial Intelligence (“AI”) and machine learning are rapidly evolving fields of research. When using or accessing the Services, you need to be aware of the following:

1.1 Basic Understanding and Responsibility

You acknowledge that you are interacting with an AI system.

AI systems are based on probabilistic models, which may result in misunderstandings or errors.

Company is not responsible for any misunderstandings or inaccuracies caused by AI.

Output results may contain a “Made with Neuro” watermark or other forms of identification, which are inherent components of the system and cannot be removed at this time.

1.2 User Responsibilities

You are responsible for independently reviewing all Output (as defined below).

You should exercise personal judgment before relying on Output.

You are fully responsible for monitoring and approving the use of Output.

You assume responsibility for any decisions, actions, or omissions based on Output.

1.3 Inherent Limitations of AI Functionality

Outputs may contain errors or inaccurate information.

AI lacks creative thinking and may produce repetitive or formulaic content.

AI may struggle to understand subtle nuances in language, including slang and cultural references.

AI cannot understand or express emotions like humans.

AI outputs may perpetuate biases present in its training data.

AI has limitations in performing complex reasoning and judgment tasks.

AI relies on large volumes of training data, and issues with training data quality can affect Output.

2. Access and Use

2.1 Access Rights

Subject to these Terms, we grant you a limited, non‑exclusive, non‑transferable license to access and use our Services solely for your own personal purposes. We reserve the right to modify, suspend, or terminate any part of the Services at any time without prior notice. You agree not to use the Services in any way that could damage their functionality or accessibility.

Subject to your compliance with this Agreement, Company grants you a limited non‑exclusive, non‑transferable, non‑sublicensable, revocable license to download, install and use a copy of the App on a single device that you own or control and to run such copy of the App solely for your own personal purposes.

2.2 Account Responsibilities

To access our Services, you must complete account registration and ensure that the information you provide is accurate, up‑to‑date, and complete. You must promptly update any changes and must not impersonate others or provide false information. Your login credentials (e.g., username, password, access keys) must remain confidential, and you are responsible for all activities conducted under your account. If you detect unauthorized use or security breaches, you must notify us immediately. We reserve the right to disable your account if you violate these Terms or provide false information.

2.3 Prohibited Conduct

As a condition of use, you agree not to use the Services for any purpose that is prohibited by this Agreement or by applicable law and regulations, and any other documentation, guidelines, or policies we make available to you, including our Usage Policy.

You shall not (and shall not permit any third party to): (i) license, sell, rent, lease, transfer, assign, reproduce, distribute, host or otherwise commercially exploit the Services or any portion of the Services; (ii) frame or utilize framing techniques to enclose any trademark or logo located on the Service or any other portion of the Services (including images, text, page layout or form); (iii) use any metatags or other “hidden text” using Company’s name or trademarks; (iv) modify, translate, adapt, merge, make derivative works of, disassemble, decompile, reverse compile or reverse engineer any part of the Services except to the extent the foregoing restrictions are expressly prohibited by applicable law; (v) use any manual or automated software, devices or other processes (including but not limited to spiders, robots, scrapers, crawlers, avatars, data mining tools, or the like) to “scrape” or download data from any web pages contained in the Services; (vi) remove or destroy any copyright notices or other proprietary markings contained on or in the Services; (vii) impersonate any person or entity, including any employee or representative of Company; or (viii) interfere with or attempts to interfere with the proper functioning of the Services or use the Services in any way not expressly permitted by this Agreement, including but not limited to violating or attempting to violate any security features of the Service, introducing viruses, worms, or similar harmful code into the Service, or interfering or attempting to interfere with use of the Services by any other user, host, or network, including by means of overloading, “flooding,” “spamming,” “mail bombing,” or “crashing” the Service.

Abuse is prohibited. Abuse includes: (i) using false information, multiple accounts, or automated tools for Activities; (ii) circumventing Activity rules or exploiting system vulnerabilities; (iii) using Services for illegal, harmful, or inappropriate purposes; and (iv) violating other Agreement provisions.

Upon discovering Abuse, the service may: (i) deduct credits or disqualify users from Activities; (ii) suspend accounts temporarily or permanently; and (iii) take appropriate legal action for severe abuse of service.

The rights granted to you in this Agreement are subject to your compliance with the restrictions set forth in this section. Any unauthorized use of the Services terminates the licenses granted by Company pursuant to this Agreement.

2.4 Usage Restrictions

The Services may impose usage restrictions on specific features or settings, such as limits on access frequency, storage capacity, or other system resources. Related limitations or restrictions are set out in documentation, guidelines, or policies we make available to you, including our Usage Policy.

2.5 Teams

By using our services as part of a team or organization, your personal account details and individual operational privileges remain confidential and may not be disclosed or shared with any other user within the team unless you explicitly grant access consistent with your organization’s sharing policy. You further understand that an administrator may establish and manage a single, organization-wide credit pool solely for billing and usage allocation. This administrative role does not confer access to, and expressly prohibits viewing of, any user-specific information, permissions, or content you create or store in the service.

2.6 Supplemental Terms

Your use of, and participation in, certain features and functionality of the Services may be subject to additional terms (“Supplemental Terms”). Such Supplemental Terms will either be set forth in the applicable supplemental Services or will be presented to you for your acceptance when you sign up to use the supplemental Services. If these Terms are inconsistent with the Supplemental Terms, then the Supplemental Terms control with respect to such supplemental Services.

2.7 Third Party Accounts

The Services may allow you to provide content from third‑party services where you maintain an account (“Third Party Account”). By allowing Company to access your Third-Party Account, you represent that you are entitled to disclose your Third-Party Account login information to Company and/or grant Company access to your Third-Party Account (including, but not limited to, for use for the purposes described herein) without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account and without obligating Company to pay any fees or making Company subject to any usage limitations imposed by such third-party service providers. By granting Company access to any Third-Party Account, you understand that Company may access, make available and store (if applicable) any information, data, text, software, music, sound, photographs, graphics, video, messages, tags and/or other materials that you have provided to and stored in your Third-Party Account (“Third-Party Account Content”) so that it is available on and through the Services. Unless otherwise specified in this Agreement, all Third-Party Account Content is considered to be Your Content (as defined below) for all purposes of this Agreement. YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS, AND COMPANY DISCLAIMS ANY LIABILITY FOR PERSONALLY IDENTIFIABLE INFORMATION THAT MAY BE PROVIDED TO IT BY SUCH THIRD-PARTY SERVICE PROVIDERS IN VIOLATION OF THE PRIVACY SETTINGS THAT YOU HAVE SET IN SUCH THIRD-PARTY ACCOUNTS.

2.7.1 Subprocessors

The Company works with trusted third-party subprocessors who assist in providing the Services. These subprocessors may process your data or provide technical infrastructure, payment processing, analytics, or other services necessary for the operation of the Services.

A complete and up-to-date list of our subprocessors, including their names, locations, and the services they provide, is available at [patternautomation.ai/subprocessors] or [patternautomation.com/subprocessors].

By accepting these Terms, you also acknowledge and accept the terms and conditions of our subprocessors as they relate to the provision of Services. We will notify you of any material changes to our subprocessor list in accordance with applicable legal requirements.

The Company ensures that all subprocessors are contractually obligated to protect your data in accordance with this Agreement, our Privacy Policy, and applicable data protection laws, including the General Data Protection Regulation (GDPR).

2.8 Messaging Services

Company may offer one or more mobile message programs (collectively, the “Message Service”) that allow users to receive SMS/MMS.

2.9 Third Party Application Access

With respect to any App accessed through or downloaded from the Apple App Store or Google Play (an “App Store Sourced Application”), you shall only use the App Store Sourced Application (i) on an Apple-branded product that runs the iOS (Apple’s proprietary operating system) and (ii) as permitted by the “Usage Rules” set forth in the Apple Media Terms of Service, except that such App Store Sourced Application may be accessed, acquired, and used by other accounts associated with the purchaser via Apple’s Family Sharing function, volume purchasing, or Legacy Contacts function. Notwithstanding the first sentence in this section, with respect to any App accessed through or downloaded from the Google Play store (a “Google Play Sourced Application”), you may have additional license rights with respect to use of the App on a shared basis within your designated family group.

The following applies to any App Store Sourced Application accessed through or downloaded from the Apple App Store:

• You acknowledge and agree that (i) this Agreement is concluded between you and Company only, and not Apple, and (ii) Company, not Apple, is solely responsible for the App Store Sourced Application and content thereof. Your use of the App Store Sourced Application must comply with the App Store Terms of Service.
• You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App Store Sourced Application.
• In the event of any failure of the App Store Sourced Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App Store Sourced Application to you and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App Store Sourced Application. As between Company and Apple, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of Company.
• You and Company acknowledge that, as between Company and Apple, Apple is not responsible for addressing any claims you have or of any third party relating to the App Store Sourced Application or your possession and use of the App Store Sourced Application, including, but not limited to: (i) product liability claims; (ii) any claim that the App Store Sourced Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
• You and Company acknowledge that, in the event of any third-party claim that the App Store Sourced Application or your possession and use of that App Store Sourced Application infringes that third party’s intellectual property rights, as between Company and Apple, Company, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by this Agreement.
• You and Company acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of this Agreement as related to your license of the App Store Sourced Application, and that, upon your acceptance of the terms and conditions of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement as related to your license of the App Store Sourced Application against you as a third-party beneficiary thereof.
• Without limiting any other terms of this Agreement, you must comply with all applicable third-party terms of agreement when using the App Store Sourced Application.

3. Ordering and Fees

3.1 Third-Party Processors

The Company uses Stripe as its third-party service provider for payment services (e.g., card acceptance, merchant settlement, and related services) (“Payment Processor”). If you make a purchase on the Services, you will be required to provide your payment details and any additional information required to complete your order directly to our Payment Processor. You agree to be bound by Stripe’s Privacy Policy (currently accessible at https://stripe.com/us/privacy) and its Terms of Service (currently accessible at https://stripe.com/ssa) and hereby consent and authorize the Company and Payment Processor to share any information and payment instructions you provide with one or more Payment Processor(s) to the minimum extent required to complete your transactions. Please note that online payment transactions may be subject to validation checks by our Payment Processor and your card issuer, and we are not responsible if your card issuer declines to authorize payment for any reason. For your protection, our Payment Processor uses various fraud prevention protocols and industry standard verification systems to reduce fraud and you authorize it to verify and authenticate your payment information. Your card issuer may charge you an online handling fee or processing fee. We are not responsible for this. In some jurisdictions, our Payment Processor may use third parties under strict confidentiality and data protection requirements for the purposes of payment processing services.

3.2 Payment and Order Processing

You shall pay all fees or charges (“Fees”) to your account in accordance with the fees, charges and billing terms in effect at the time a Fee is due and payable. By providing Company and/or our Payment Processor with your payment information, you agree that Company and/or our Payment Processor is authorized to immediately invoice your account for all Fees due and payable to Company hereunder and that no additional notice or consent is required. You shall immediately notify Company of any change in your payment information to maintain its completeness and accuracy. Company reserves the right at any time to change its prices and billing methods in its sole discretion. You agree to have sufficient funds or credit available upon placement of any order to ensure that the purchase price is collectible by us. Your failure to provide accurate payment information to Company and/or our Payment Processor or our inability to collect payment constitutes your material breach of this Agreement. Except as set forth in this Agreement, all Fees for the Services are non-refundable.

3.2.1 Payment Methods:

 

You may pay for the Services using the following methods:

 

•Online payment via credit card, debit card, or other electronic payment methods supported by our Payment Processor;

•Invoice payment (for enterprise or business customers, subject to the Company’s approval and credit terms).

Electronic Invoices and Reports:

 

For all transactions, the Company will issue electronic invoices and service reports. These documents will be sent to the email address associated with your account and will also be available in your account dashboard. You agree to receive invoices and reports in electronic form.

Tariffs and Pricing:

 

Service costs are calculated based on tariffs published on each solution/service website at [patternautomation.ai] or [patternautomation.com]. The prices can be mentioned on the second call with Sales Team from Pattern Automation after Discovery Call. The Company reserves the right to change tariffs and pricing at any time, with notice to users as required by applicable law. Changes to pricing will not affect subscriptions already paid for the current billing period.

 

Taxes:

All fees are exclusive of applicable taxes, duties, and governmental charges (collectively, “Taxes”). You are responsible for paying all Taxes associated with your purchase, except for taxes based on the Company’s net income. If the Company is required to collect or pay Taxes, such amounts will be invoiced to you and you agree to pay such Taxes.

3.3 Taxes

The Fees do not include any Sales Tax (defined below) that may be due in connection with the Services provided under this Agreement. If Company determines it has a legal obligation to collect Sales Tax from you in connection with this Agreement, Company shall collect such Sales Tax in addition to the Fees. If any services, or payments for any services, under this Agreement are subject to any Sales Tax in any jurisdiction and you have not remitted the applicable Sales Tax to Company, you shall be responsible for the payment of such Sales Tax and any related penalties or interest to the relevant tax authority, and you shall indemnify Company for any liability or expense Company may incur in connection with such Sales Taxes. Upon Company’s request, you will provide it with official receipts issued by the appropriate taxing authority, or other such evidence that you have paid all applicable taxes. For purposes of this Section, “Sales Tax” means any sales or use tax and any other tax measured by sales proceeds that is the functional equivalent of a sales tax where the applicable taxing jurisdiction does not otherwise impose a sales or use tax.

4. Subscription; Credit; and Refund Policy

4.1 Subscription Management

Certain services or specific portions thereof are only available with a paid subscription. Depending on the type of subscription plan selected at the time of purchase, you will be billed periodically (monthly) in advance. At the end of each billing cycle, your subscription will automatically renew at the then-current pricing unless cancelled by either you or us. By subscribing, you authorize Company to charge the payment method designated in your account now, and again at the beginning of any subsequent subscription period.

You can cancel your subscription renewal by contacting us via email at [e-mail] or through the user profile page. You will not receive a refund for fees already paid for the current subscription period, and you will continue to have access to the service until the end of your current subscription period.

4.2 Billing and Fee Changes

You must provide our payment system with accurate and complete billing information, including your full name, address, state, postal code, phone number, and valid payment method details. If automatic billing fails for any reason, the Company will issue an electronic invoice indicating that you must manually make full payment corresponding to the billing period indicated on the invoice by a specified due date.

We reserve the right, at our sole discretion, to modify subscription fees at any time. Any changes to subscription fees will become effective at the end of the current subscription period. We will provide you with reasonable advance notice prior to any change in subscription fees taking effect, allowing you the opportunity to terminate your subscription before such changes become effective. Continuing to use the service after the subscription fee change is effective constitutes your agreement to pay the modified subscription fee amount.

4.3 Credits

The Services operate on a credit-based system. Credits may be purchased, earned, or granted through promotions or subscriptions. Each service consumes a predefined number of credits (“Credits”) based on complexity, volume, or duration, which is determined at Company’s sole discretion. The platform provider retains full discretion to determine the value of a Credit, including but not limited to, the amount or type of processing, service access, or computational resources each credit enables. Credit consumption rates may vary depending on the type of service accessed, the complexity of the request, the size or length of the input or output, model tier, or any other relevant technical factor. The platform makes no guarantees that a specific number of Credits will yield a fixed quantity or quality of output. The Company reserves the right to modify, increase, or decrease the number of credits required to access specific features, tools, or model capabilities, with or without prior notice. These changes may reflect shifts in system demand, operational costs, new feature releases, or technical upgrades. The platform may classify services into credit tiers (e.g., free, event, daily, monthly, etc.). While the Company may provide users with up-to-date credit usage information, including estimations of consumption, it is not liable for discrepancies between projected and actual usage.

All Credits shall expire in accordance with the Company’s Credit Policy as may be updated from time to time. All Credit purchases are final and non-refundable, except where required by law. Upon termination of your account for any reason, unused Credits may be forfeited without compensation. If the Company finds that credits were obtained or used fraudulently, it reserves the right to invalidate those Credits and take appropriate legal action.

Credits may only be used by the account to which they were issued and may not be transferred, resold, or exchanged for cash or other value. The platform reserves the right to adjust credit costs, modify available services, or change the Credit system at any time with or without notice.

4.4 Refund Policy

Except where required by applicable law, all payments made for subscriptions, Credits, or other paid features are final and non-refundable. You acknowledge that once access to a paid service or Credit has been granted, the Company has fully performed its obligations and no refund will be issued.

The Company may, at its sole discretion, consider a partial refund request in exceptional circumstances. If approved, any refund will be calculated based on the proportion of unused Credits, excluding any discounts, promotions, or taxes paid. The final determination of eligibility and refund amount rests entirely with the Company.

If you are a consumer residing in the European Union, the United Kingdom, or Turkey, you have the right to withdraw from your purchase within 14 days in accordance with applicable consumer protection laws.

Refunds (if approved) will be processed to your original payment method within 1–15 business days, depending on your payment institution’s processing time.

We reserve the rights to refuse the refunds if:

• Your account has been restricted, suspended, or terminated due to policy violations, abuse, or fraud;
• You have already received a prior refund for similar products or services;
• You purchased credits, subscriptions, or other services via promotions, coupons, or discounted pricing; or
• The refund request is made after the applicable period or relates to used Credits or consumed services.

The Company reserves the right to refuse or limit refund requests at its discretion to prevent abuse or excessive refund activity.

For any refund inquiries, contact us at [e-mail]

5. Artificial Intelligence/Content

5.1 Your Responsibility

Subject to your compliance with this Agreement, you may share or upload information, data, text, software, music, sound, photographs, graphics, video, messages, tags and/or other materials (“Content”) through the Services, including by way of your prompts, comments, questions, and other input to the Services (collectively, “Input”). You, and not Company, are entirely responsible for all Input that you upload, share, post, email, transmit, query or otherwise make available through or to the Service, including the Third-Party Account Content. When you make available any Input on or to the Service, you represent that you own and/or have sufficient rights to use such Input in connection with the Service, including to grant the license set forth in Section 5.3. In response to any prompts, comments, questions, and other Input that you provide to the Services, the Services, together with AI Services (as defined below) may generate new Content (“Output”). You acknowledge that the Output is based on your Input, and that Company has no control over any such Input. Accordingly, all Output is provided “as is” and with “all faults”, and Company makes no representations or warranties of any kind or nature with respect to any Input or Output, including any warranties of accuracy, completeness, truthfulness, timeliness or suitability. You are solely responsible for your use of your Output created through the Services, and you assume all risks associated with your use of any Output, including any potential copyright infringement claims from third parties, any decisions made or actions taken in reliance on any Output, or any disclosure of your Output that personally identifies you or any third party.

You represent and warrant that you are solely responsible for the accuracy, completeness, appropriateness, and legality of the Input that you make available through the Services. You further represent and warrant that you have provided all required notices and obtained all licenses, permissions, and consents required, including (without limitation) under applicable data protection laws, from all third parties to whom the Input relates or pertains, to enable us to access, use, and process your Input in connection with the Services.

5.2 Content Ownership

The Company does not claim ownership of any Input or Output (collectively, “Your Content”). Subject to Section 5.3, as between the Company and you, you are the owner of all right, title and interest in Your Content. Notwithstanding the foregoing, given the nature of the Service, you acknowledge that: (a) Output may not be unique across users and the Services may generate the same or similar output for another user under similar terms; and (b) the Company does not represent or warrant that the Output is protectable by any intellectual property rights under applicable law.

5.3 License

You grant us and our affiliates, successors, and assigns a non-exclusive, worldwide, royalty-free, fully paid-up, transferable, sublicensable (through multiple tiers of direct or indirect authorization) right to: (a) during your use of the Services, allow us to copy, display, upload, perform, distribute, store, modify, and otherwise use Your Content to provide and operate the Services and monitor your compliance with these Terms; and (b) a perpetual and irrevocable license to use Your Content in an aggregated manner to improve the Services and create Usage Data. This helps us enhance the accuracy and overall efficiency of the Services. If we process any personal information (as defined under applicable data protection laws) contained in Your Content, we will process it as explained in our Privacy Policy or set out in our Data Processing Agreement.

5.4 AI Services

Company provides certain features leveraging third-party artificial intelligence and deep learning platforms, algorithms, services tools and models (“AI Services”) to power the Service’s functions. By using these functions, you hereby consent and authorize Company to share any Content you provide with one or more third-party providers or such AI Services to complete your request. The Services may utilize the AI Services to generate Output. You acknowledge and agree that Company may share your Inputs with the AI Services for this purpose and such AI Services may not be required to maintain the confidentiality of any of Your Content. Further, you understand that additional license requirements may apply to certain AI Services, including that such AI Services may retain certain rights to use or disclose Your Content. You assume all risks associated with your use of such AI Services. Company will have no liability for the unavailability of any AI Services, or any third party’s decision to discontinue, suspend or terminate any AI Services. YOU, AND NOT COMPANY, SHALL BE SOLELY RESPONSIBLE FOR YOUR USE OF THE FUNCTIONS THAT UTILIZE AI SERVICES. YOU ACKNOWLEDGE AND AGREE THAT ANY DECISIONS YOU MAKE OR ANY CONDUCT YOU ENGAGE IN AS A RESULT OF THE INFORMATION PROVIDED BY THE AI SERVICES OR ANY OTHER AI-ENABLED FEATURE MADE AVAILABLE BY COMPANY OR SUCH THIRD-PARTY PROVIDERS IS AT YOUR OWN RISK. BECAUSE THE AI FEATURES UTILIZE ARTIFICIAL INTELLIGENCE TO COMMUNICATE WITH YOU, THEY MAY PROVIDE INFORMATION THAT IS AN INACCURATE OR INAPPROPRIATE RESPONSE TO YOUR REQUESTS IN THEIR INTERACTIONS WITH YOU. YOU AGREE THAT COMPANY WILL NOT BE HELD LIABLE TO YOU OR ANY THIRD PARTY FOR THE AI SERVICES (OR ANY OTHER AI-ENABLED FEATURE MADE AVAILABLE BY THE COMPANY OR THIRD PARTY PROVIDERS) PROVIDING INACCURATE OR INAPPROPRIATE INFORMATION TO YOU ANY DECISIONS MADE IN RELIANCE ON SUCH INFORMATION.

Pattern Automation provides advanced artificial intelligence (AI) platforms and related services, including but not limited to:

•Neuro AI Platform: An AI-powered platform for creating autonomous agents and using them with SuperAgent;

•Toodly AI Platform: An AI assistant platform for meetings;

•Autonomous Agent Development: Custom development of AI-powered autonomous agents tailored to client needs;

•Enterprise Consulting Services: Consulting services for enterprises seeking to implement AI solutions, optimize workflows, and leverage AI technologies;

•Chatbot Development: Design, development, and deployment of AI-powered chatbots for customer service, sales, and other business applications;

•AI Solutions: Other AI-related products, tools, and services as may be offered by the Company from time to time.

The specific features, functionality, and availability of Services may vary depending on your subscription plan, geographic location, and other factors. The Company reserves the right to modify, suspend, or discontinue any Service or feature at any time without prior notice. 

5.5 Content Restrictions

Your use of the Services must comply at all times with this Agreement and any applicable AI Services terms and any other documentation, guidelines, or policies we make available to you, including our Usage Policy. Without limiting the foregoing, you must not share or make available Input or other Content on or through the Service, or attempt to create Output through the Service, that: (A) is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, obscene, pornographic, offensive, or profane; (B) infringes or misappropriates any third party’s intellectual property rights or other proprietary rights; (C) contains any viruses, worms, spyware or other malicious computer programming codes that may damage or disrupt the Services; (D) contains any sensitive personal information, including any: (i) Social Security numbers or other government-issued identification numbers; (ii) protected health information subject to the Health Insurance Portability and Accountability Act (HIPAA) or other information regarding an individual’s medical history, mental or physical condition, or medical treatment or diagnosis by a health care professional; (iii) health insurance information; (iv) biometric information; (v) passwords to any online accounts not relevant for use of the Service; (vi) credentials to any financial accounts; (vii) account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; (viii) precise geolocation; (ix) financial account data such as bank account details or transaction histories and balances; (x) personal information that reveals the contents of a consumer’s mail, email, and text messages (unless we are the intended recipient of the communication); (xi) genetic data; (xii) personal information of children under 16 years of age; (xiii) data relating to criminal convictions and offenses; and (xiv) data revealing a person’s racial or ethnic origin, political views, religious or philosophical beliefs, membership in a trade union, citizenship or citizenship status, and sexual orientation or sex life; or (E) involves commercial activities and/or sales, such as contests, sweepstakes, barter, advertising, or pyramid schemes without Company’s prior written consent. Furthermore, Your Content may not contain nudity, violence, sexually explicit, obscene, or offensive subject matter as determined by Company in its sole discretion. You may not post or make available any Content that includes any identifiable person or any of their personal characteristics without that person’s express consent. You may not post or make available a photograph of another person without that person’s express consent.

5.6 Content Storage

Unless expressly agreed to by Company in writing elsewhere, Company has no obligation to store any of Your Content. Company has no responsibility or liability for the deletion or accuracy of any Content, including Your Content; the failure to store, transmit, or receive transmission of Content; or the security, privacy, storage, or transmission of other communications originating with or involving use of the Services.

5.7 Third-Party Websites, Applications and Ads

The Services may contain links to third-party websites, applications and advertisements for third parties (collectively, the “Third-Party Services”). When you click on a link to a Third-Party Service, we will not warn you that you have left the Service and you become subject to the terms and conditions (including privacy policies) of another website or destination. Such Third-Party Services are not under the control of Company. Company is not responsible for any Third-Party Services. Company provides these Third-Party Services only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Services, or any product or service provided in connection therewith. You use all links in Third-Party Services at your own risk. When you leave our Service, this Agreement and our policies no longer govern. You should review applicable terms and policies, including privacy and data gathering practices, of any Third-Party Services, and make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any third party.

5.8 Content Sharing

Company may provide tools through the Services that enable you to export information, including Your Content, to third parties or Third-Party Services. By using one of these tools, you agree that Company may transfer that information to the applicable third party or Third-Party Service. Company is not responsible for any third party or Third-Party Service’s use of your exported information.

6. Intellectual Property

6.1 Ownership

Please note, we do not own any of your input or output (as described in 5.2 above). We retain all rights, title, and interest in and to the Usage Data (as defined below), the Services (including the skills, expertise, and methods used to provide the service), and any improvements, enhancements, or modifications thereof, including all Intellectual Property Rights (as defined below). “Intellectual Property Rights” refers to patents, rights to inventions, copyrights and related rights, moral rights, data rights and database rights, rights to software code, domain names, trademarks, logos, and trade names, rights to goodwill and protection against passing off, design rights, rights to confidential information, and any other intellectual property rights, whether registered or unregistered, including all applications (and rights to apply) for such rights, renewals, and extensions, as well as rights to claim priority from such rights, and all similar or equivalent rights and forms of protection that exist now or in the future anywhere in the world.

“Neuro”, “Pattern Automation”, and all related stylizations, graphics, logos, service marks and trade names used on or with the Services are the trademarks of Company and may not be used without permission in connection with your, or any third-party’s, products or services. The names and logos of other companies, products, and services used and displayed in the Services may be trademarks or service marks of their respective owners, who may or may not endorse, be affiliated with, or connected to Company.

You hereby authorize Company and its third-party service providers to generate data, information, insights, statistics, and usage data related to our provision of the Services and your use of the service and associated software, systems, programs, and technologies (“Usage Data”).

6.2 Third-Party Intellectual Property

The Services may include intellectual property, including open-source software owned by third parties. Such third-party intellectual property may be licensed to you under separate or different terms and conditions (“Third-Party Terms”), which are not granted to you under these Terms of Service. Such Third-Party Terms will be made available to you, and you agree to comply with them, including any obligations to make payments directly to the relevant third party. Company is not responsible for such third-party intellectual property, and you acknowledge and agree that we are not liable for any losses, damages, costs, or expenses you may suffer or incur in connection with any third-party intellectual property or Third-Party Terms.

6.3 Feedback

You agree that submission of any ideas, suggestions, documents, and/or proposals to Company through its suggestion, feedback, forum, or similar pages (“Feedback”) is at your own risk and that Company has no obligations (including without limitation obligations of confidentiality) with respect to such Feedback. You represent and warrant that you have all rights necessary to submit the Feedback. You hereby grant to Company a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive, and fully sublicensable right and license to use, reproduce, perform, display, distribute, adapt, modify, re-format, create derivative works of, and otherwise commercially or non-commercially exploit in any manner, any and all Feedback, and to sublicense the foregoing rights, in connection with the operation and maintenance of the Services and/or Company’s business.

7. Term and Termination

The term of this Agreement commences on the date when you accept this Agreement (as described in the preamble above), and continues in full force and effect while you use the Services, unless terminated earlier in accordance with this Agreement.

If you have materially breached any provision of this Agreement, including our Usage Policy, or if Company is required to do so by law (e.g., where the provision of the Services is, or becomes, unlawful), Company has the right to, immediately and without notice, suspend or terminate any Services provided to you. Company reserves the right to terminate this Agreement or your access to the Services at any time without cause upon notice to you. You agree that all terminations for cause are made in Company’s sole discretion and that Company shall not be liable to you or any third party for any termination of your account.

If you wish to terminate this Agreement, you may do so by closing your account on the user profile page.

Upon termination of the Services or the applicable feature or functionality thereof, your right to use the Services or the applicable feature or functionality thereof will automatically terminate, and we may delete Your Content stored on the Services. If we terminate your account for cause, we may also bar your further use or access to the Services. Company will not have any liability whatsoever to you for any suspension or termination, including for deletion of Your Content. All provisions of this Agreement which by their nature should survive, will survive termination of Service, including without limitation, ownership provisions, warranty disclaimers, and limitations of liability.

If this Agreement is terminated for cause by Company or if your account or ability to access the Services is discontinued by Company due to your violation of any portion of this Agreement or for conduct otherwise deemed inappropriate, then you agree that you shall not attempt to re-register with or access the Services through use of a different member name or otherwise.

Duration of Agreement

These Terms become effective upon your acceptance of the Offer and remain valid indefinitely until terminated in accordance with this section.

Termination by User:

You may terminate these Terms at any time by: (i) ceasing to use the Services; (ii) closing your account through your account settings; or (iii) providing written notice to the Company at [e-mail]. Termination by you does not entitle you to a refund of any fees already paid, except as expressly provided in these Terms or required by applicable law.

Termination by Company:

The Company may terminate or suspend your access to the Services immediately, with or without notice, for any reason, including but not limited to: (i) your violation of these Terms; (ii) your engagement in prohibited conduct or abuse; (iii) your failure to pay applicable fees; or (iv) as required by law or regulatory authorities.

Effect of Termination:

Upon termination of these Terms: (i) your right to access and use the Services will immediately cease; (ii) you will remain liable for all fees and charges incurred prior to termination; (iii) the Company may delete your account and all associated data in accordance with our data retention policies; and (iv) all provisions of these Terms that by their nature should survive termination (including but not limited to confidentiality, intellectual property, limitation of liability, and dispute resolution) shall continue in full force and effect.

8. Privacy

8.1 Privacy Policy

We process your personal information as data controller for the purposes of (a) providing the Services (unless you are using our Services on behalf of your enterprise) and (b) managing your relationship with us in accordance with these Terms, including any billing, payment, or marketing activities. For clarity, our Privacy Policy explains how we collect and use personal information.

The Company processes personal data in strict compliance with Regulation (EU) 2016/679 (General Data Protection Regulation or GDPR) and other applicable data protection laws.

Responsibilities of the Company:

•Use personal data only for the purposes defined in these Terms and our Privacy Policy;

•Ensure confidentiality and security of personal data through appropriate technical and organizational measures;

•Process personal data only on lawful grounds (contract, legitimate interests, legal obligations, or consent);

•Respect your rights as a data subject under applicable data protection laws.

Responsibilities of the User:

•Provide accurate and lawful personal data when using the Services;

•Ensure that you have legal grounds for transferring any personal data to the Company, including personal data of third parties (such as employees, customers, or contacts);

•Respect the confidentiality of data belonging to the Company’s employees, partners, and other users;

•Comply with applicable data protection laws when using the Services to process personal data of others.

If you use the Services to process personal data of third parties (for example, as a data controller), you acknowledge that the Company acts as a data processor on your behalf, and you agree to enter into a separate Data Processing Agreement (DPA) if required by applicable law.

For more information about how we process personal data, please refer to our Privacy Policy available at our Privacy Policy. 

8.2 Enterprise related processing of personal information

If you use the Services to process personal information on behalf of your enterprise you and us shall (a) process personal information in accordance with applicable law, and (b) execute our Data Processing Agreement.

9. Disclaimer

9.1 Service Disclaimer

YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK, AND THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS. THE COMPANY PARTIES (AS DEFINED BELOW) EXPRESSLY DISCLAIM ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT ARISING FROM USE OF THE SERVICE, OUTPUT, OR YOUR CONTENT.

THE COMPANY PARTIES MAKE NO WARRANTY, OR REPRESENTATION THAT: (1) THE SERVICES OR ANY OUTPUT WILL MEET YOUR REQUIREMENTS (SUCH AS THE QUALITY, EFFECTIVENESS, REPUTATION AND OTHER CHARACTERISTICS OF SERVICE); (2) YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; OR (3) THE OUTPUT, ADVICE, RESULTS, OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE. YOU ACKNOWLEDGE AND UNDERSTAND THAT COMPANY MAKES AVAILABLE THE OUTPUT OF THIRD-PARTY AI SERVICES AND IS NOT THE PROVIDER OF ANY AI SERVICE OR ITS OUTPUT AND IS NOT RESPONSIBLE FOR SUCH AI SERVICE OR OUTPUT. COMPANY HEREBY DISCLAIMS AND WILL HAVE NO LIABILITY RESULTING FROM OR WITH RESPECT TO (i) THE OPERATION, MAINTENANCE, FUNCTION, FAILURE, OR SECURITY OF ANY AI SERVICE, (ii) ANY ACT OR OMISSION OF ANY PROVIDER OF ANY AI SERVICE, (iii) THE OUTPUT OR CONTENT GENERATED BY AN AI SERVICE, OR (iv) ANY DECISION OR ACTION TAKEN BY CUSTOMER AS A RESULT OF ANY OF THE FOREGOING.

10. Indemnification

You shall indemnify and hold Company, its parents, subsidiaries, affiliates, officers, employees, agents, partners, suppliers, and licensors (each, a “Company Party” and collectively, the “Company Parties”) harmless from any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of any and all of the following: (i) Your Content, or any use of the Output by you; (ii) your use of, or inability to use, the Services; (iii) your violation of this Agreement; (iv) your violation of any rights of another party, including any user; or (v) your violation of any applicable laws, rules or regulations. Company reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Company in asserting any available defenses. This provision does not require you to indemnify any of the Company Parties for any unconscionable commercial practice by such party or for such party’s fraud, deception, false promise, misrepresentation or concealment, or suppression or omission of any material fact in connection with the Services provided hereunder. You agree that the provisions in this Section will survive any termination of your account, this Agreement and/or your access to the Services.

11. Limitation of Liability

Notwithstanding anything to the contrary and to the fullest extent permitted by law, under no circumstances shall either party, its affiliates, or any licensors or suppliers of the Company be liable for:

(a) Any consequential, indirect, special, incidental, or punitive damages;

(b) Any loss of profits, business, revenue, anticipated savings, or unnecessary expenses;

(c) Any loss, damage, or interruption of data, networks, information systems, reputation, or goodwill;

(d) The cost of procuring any substitute goods or services.

To the fullest extent permitted by law, the aggregate liability of Company and its affiliates under or in connection with this agreement, the software, and the services shall not exceed the total amount you actually paid to Company under this agreement in the three (3) months preceding the event giving rise to the liability (if any).

The above exclusions and limitations shall apply:

(a) To the fullest extent permitted by applicable law;

(b) Even if a party has been advised of, or should have been aware of, the possibility of such losses, damages, or costs;

(c) Even if any remedy provided in this agreement fails of its essential purpose;

(d) Regardless of the theory or basis of liability, whether in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution, or otherwise.

THE FOREGOING CAP ON LIABILITY DOES NOT APPLY TO LIABILITY OF A COMPANY PARTY FOR (A) DEATH OR PERSONAL INJURY CAUSED BY A COMPANY PARTY’S NEGLIGENCE; OR (B) ANY INJURY CAUSED BY A COMPANY PARTY’S FRAUD OR FRAUDULENT MISREPRESENTATION.

12. Governing Law and Dispute Resolution

12.1 Governing Law

Except as provided in the Terms or required by laws, these Terms and your use of the Services shall be governed by the laws of Estonia, without regard to its conflict of laws provisions. Your use of the Services may also be subject to U.S. and other local, state, national, or international laws.

12.2 Dispute Resolution

12.2.1 Informal Dispute Resolution

If you have any disputes, claims, or controversies arising out of or relating in any way to these Terms or the Services, including claims and disputes that arose before the effective date of these Terms (a ”Dispute”), you agree to first attempt to resolve the Dispute informally. You and the Company agree to participate in good faith informal efforts to resolve Disputes before starting an arbitration or initiating an action in small claims court (“Informal Dispute Resolution”). To initiate Informal Dispute Resolution, a party must give notice to the other party in writing in a valid Notice of Dispute (“Notice”). Such Notice to the Company should be sent by email to by contacting the Company via email, [e-mail].  The Company will send any Notice to you via email we have on file associated with your account. To be valid, you must personally sign the Notice and complete all information on the Notice form, including a description of the claims you are asserting, the specific relief sought, and the user name, email address and phone number associated with your account. The Informal Dispute Resolution process lasts 45 days and is a mandatory precondition to commencing arbitration. The statute of limitations and any filing deadlines shall be tolled while the parties engage in Informal Dispute Resolution.

12.2.2 Dispute Resolution for Non-U.S., Non-UK and European Union (EU) Users

For any Dispute that is not resolved informally within the 45-day period, and where these Terms do not specify a mandatory dispute resolution process or the local law does not require otherwise, you and the Company agree that any Dispute will be referred to and finally resolved by arbitration administered by the Estonia International Arbitration Centre (“EIAC”) under the Arbitration Rules of the EIAC in force at the time of delivery of the arbitration notice, which rules are deemed to be incorporated by reference in this clause.

The arbitration will be conducted in accordance with the laws of Estonia, with the seat of arbitration in Estonia, and the language of the proceedings in English. The Tribunal shall consist of a sole arbitrator, to be appointed by mutual agreement of the parties. If the parties are unable to agree on the appointment within thirty (30) days from the date of the delivery of the Notice of Arbitration, the sole arbitrator shall be appointed by the President of the EIAC in accordance with the EIAC Rules. The arbitrator shall award only such damages as are permitted under these Terms. Each party shall bear its own legal costs and expenses (including, without limitation, counsel fees), and the parties shall equally share the fees and expenses of the arbitrator unless otherwise determined by the arbitrator in the final award.

Notwithstanding anything to the contrary in the Terms, either party may always apply to a court of competent jurisdiction for an injunction or any other legal or equitable relief.

12.2.3 Dispute Resolution For UK and EU Users

If you are a consumer in the UK or European Union, you will benefit from any mandatory provisions of the law of your country of residence and nothing in these Terms shall affect your rights as a consumer to rely on such mandatory provisions of the laws of your country of residence.

In the event of any Dispute, you and Company agree that such individual claim or dispute shall be resolved in the competent court in the country in which you are ordinarily resident, provided such country is in the European Union or United Kingdom.

12.2.4 Dispute Resolution For U.S. Users

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT, WAIVES YOUR RIGHT TO A JURY TRIAL, AND REQUIRES YOU TO PROCEED TO ARBITRATION ON AN INDIVIDUAL BASIS.

You and the Company agree that any Dispute will be resolved by final and binding arbitration. This arbitration agreement is governed by the Federal Arbitration Act, and will be interpreted and enforced accordingly.

A. INFORMAL DISPUTE RESOLUTION

Before either party may seek arbitration, the parties agree to attempt to resolve any Dispute informally pursuant to Section 12.2.1. The statute of limitations and any filing fee deadlines shall be tolled for forty-five (45) days from the date that either you or the Company first sends the applicable notice, allowing the parties to engage in this informal dispute resolution process.

B. BINDING ARBITRATION

Any Dispute not resolved through the informal dispute resolution process within 60 days shall be resolved by a neutral arbitrator through final and binding arbitration.

The arbitration will be administered by National Arbitration and Mediation (”NAM”) pursuant to its Comprehensive Dispute Resolution Rules and Procedures and/or Supplemental Rules for Mass Arbitration Filings, as applicable (available here). The arbitrator will have the authority to grant any remedy or relief that would otherwise be available in a court of law.

C. EXCEPTIONS

This section does not require informal dispute resolution or arbitration of the following claims: (i) individual claims brought in small claims court; and (ii) injunctive or other equitable relief to stop unauthorized use or abuse of the Services or intellectual property infringement or misappropriation.

D. WAIVER OF JURY TRIAL

YOU AND THE COMPANY KNOWINGLY AND IRREVOCABLY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and the Company are instead electing that all Disputes shall be resolved by arbitration under these Terms, except as specified herein.

E. WAIVER OF CLASS AND REPRESENTATIVE ACTIONS

YOU AND THE COMPANY AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. CLASS ARBITRATIONS, CLASS ACTIONS, AND REPRESENTATIVE ACTIONS ARE PROHIBITED. ONLY INDIVIDUAL RELIEF IS AVAILABLE.

F. BATCH ARBITRATION

To increase the efficiency of administration and resolution of arbitrations, you and the Company agree that if twenty-five (25) or more claimants, represented by the same or similar counsel or organizations, file demands for arbitration raising substantially similar Disputes within a ninety (90) day period, then NAM shall administer them in batches.

• Batch Administration: NAM will administer these demands in batches of up to fifty (50) claimants each (“Batch”).
• Consolidation: NAM will administer each Batch as a single consolidated arbitration with one arbitrator, one set of arbitration fees due per side per Batch, and one final award for that Batch.
• Substantially Similar Disputes: Requests are deemed of a “substantially similar nature” if they arise out of or relate to the same event or factual scenario and raise the same or similar legal issues and seek the same or similar relief.

This Batch Arbitration provision shall be interpreted in accordance with NAM’s Supplemental Rules for Mass Arbitration Filings, but shall in no way be interpreted as authorizing a class, collective, or mass arbitration or action of any kind, except as expressly set forth in this provision.

G. OPT-OUT MECHANISM

You have the right to opt out of the binding arbitration agreement set forth in this section within thirty (30) days of the date you first accepted these Terms.

To effectively opt out, you must provide us with notice of your decision by certified mail to the physical address that you receive from support via email from [e-mail]:

 

The opt-out notice must include your full name, mailing address, and email address, and clearly indicate your intent to opt out of binding arbitration.

H. Pre-Dispute Resolution Process

Informal Negotiations:

Before initiating any formal dispute resolution proceedings (including arbitration or litigation), the parties agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services through good faith negotiations.

Notice of Dispute:

The party raising the dispute must provide written notice to the other party describing: (i) the nature of the dispute; (ii) the specific facts giving rise to the dispute; and (iii) the relief sought. The notice should be sent to:

•For the Company: [e-mail]

•For the User: the email address associated with your account

Negotiation Period:

The parties shall attempt to resolve the dispute through negotiations for a period of thirty (30) days from the date the notice of dispute is received. During this period, both parties agree to engage in good faith discussions to reach a mutually acceptable resolution.

Escalation:

If the dispute cannot be resolved through informal negotiations within thirty (30) days, either party may proceed with formal dispute resolution in accordance with the applicable provisions of these Terms, including arbitration (for United States users) or litigation in the appropriate courts (for users in other jurisdictions).

13. DMCA/Copyright complaints

We may terminate membership privileges of any user who repeatedly infringes copyright, trademark, or other intellectual property rights upon prompt notification to Company by the respective intellectual property owner or their legal agent. We may delete or disable content that we believe violates these Terms or is alleged to be infringing.  If you believe that your intellectual property rights have been infringed, please send notice to us as follows:

By Certified Mail:

Contact details can be received via email from [e-mail]

By Email:

[e-mail]

Written claims concerning copyright infringement should also include the following information:

• A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright, trademark, or other intellectual property right
• A description of the copyrighted work, trademark, or other intellectual property right work that you claim has been infringed upon
• A description of where the allegedly infringing material is located on our site or the Services
• Your address, telephone number, and e-mail address
• A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright, trademark, or other intellectual property right owner, its agent, or the law
• A statement by you that the above information in your notice is accurate and, under penalty of perjury, that you are the copyright, trademark, or other intellectual property right owner or authorized to act on the owner’s behalf.

14. Governing Law and Jurisdiction

For Users in the European Union:

For users located in the European Union, these Terms are governed by and interpreted in accordance with the laws of the European Union (EU) and the applicable laws of the Member State in which the Company is established, without regard to its conflict of laws rules. Any disputes arising out of or related to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of the Member State where the Company is registered.

 

For Users Outside the European Union:

For users located outside the European Union, these Terms are governed by the laws of the jurisdiction where the Company’s services are primarily delivered or as otherwise specified in your service agreement. Disputes shall first be resolved through good faith negotiations between the parties. If the dispute cannot be resolved through negotiations within thirty (30) days, the dispute will be subject to the applicable laws and dispute resolution mechanisms based on your location, subject to the arbitration provisions set forth in Section [X] for United States users.

 

15.Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is due to force majeure events beyond the reasonable control of that party, including but not limited to:

•Natural disasters (earthquakes, floods, hurricanes, pandemics, epidemics);

•Acts of government, war, terrorism, civil unrest, or military operations;

•Strikes, labor disputes, or other industrial actions;

•Failures of telecommunications, internet, or utility infrastructure;

•Cyberattacks, hacking, or other malicious activities by third parties; or

•Any other extraordinary circumstances that could not have been reasonably foreseen or prevented.

The party affected by a force majeure event shall promptly notify the other party in writing and shall use reasonable efforts to mitigate the impact of the force majeure event. The obligations of the affected party shall be suspended for the duration of the force majeure event. If the force majeure event continues for more than sixty (60) days, either party may terminate these Terms upon written notice to the other party.

 

16. Confidential Information

Both parties agree to maintain the confidentiality of all information designated as confidential or that should reasonably be understood to be confidential given the nature of the information and the circumstances of disclosure (“Confidential Information”).

Confidential Information includes, but is not limited to:

•Business plans, strategies, financial information, and pricing;

•Technical data, algorithms, source code, and proprietary technologies;

•Customer lists, user data, and personal information;

•Trade secrets and other proprietary information.

Obligations:

•Each party agrees to use Confidential Information solely for purposes related to the performance of these Terms;

•Each party agrees not to disclose Confidential Information to third parties without the prior written consent of the disclosing party, except as required by law or to subprocessors who are bound by confidentiality obligations;

•Each party agrees to protect Confidential Information using at least the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care.

Exceptions: Confidential Information does not include information that: (i) is or becomes publicly available through no breach of these Terms; (ii) was rightfully in the receiving party’s possession prior to disclosure; (iii) is independently developed by the receiving party without use of the Confidential Information; or (iv) is rightfully received from a third party without breach of confidentiality obligations.

These confidentiality obligations shall survive termination of these Terms for a period of three (3) years.

 

17. User Responsibilities

Audio and Screen Recording Compliance for Toodly Users

If you use features of the Services that involve audio recording, screen capture, or video recording (such as during meetings, live sessions, or real-time assistance), you acknowledge and agree that:

Legal Compliance: You are solely responsible for complying with all applicable laws and regulations regarding recording of conversations, including but not limited to laws requiring consent from all participants in jurisdictions with “two-party consent” or “all-party consent” requirements. Many jurisdictions, including several states in the United States, cities and regions in the Russian Federation, and countries in the European Union, have laws that require all participants in a conversation to consent to being recorded.

User Obligations: Before enabling audio, screen, or video recording features in the Services, you must:

•Inform all participants in the session that recording will take place;

•Obtain explicit consent from all participants if required by applicable laws in your jurisdiction or the jurisdiction of the participants;

•Disable the recording feature if any participant does not consent to being recorded.

Liability: You assume full and complete liability for any legal consequences that may arise from your failure to comply with applicable recording consent laws, including but not limited to civil penalties, criminal charges, fines, or civil lawsuits brought by participants or regulatory authorities.

Company Disclaimer: The Company disclaims all liability related to your failure to comply with applicable recording consent laws. You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from your use of recording features in violation of applicable laws or these Terms.

 

18. No Refund Policy

General Policy:

Except as expressly provided in these Terms or as required by applicable law, all fees paid for the Services are non-refundable. Specifically:

•For Neuro AI Services: We do not provide refunds for any subscription fees, one-time purchases, or credits purchased for Neuro AI Services, except as required by applicable consumer protection laws.

•For Toodly Services: We do not provide refunds for any subscription fees or purchases related to Toodly Services, except as required by applicable consumer protection laws.

Cancellation:

If you do not want to continue to be charged on a recurring basis, you must cancel the applicable paid Service through your account settings or terminate your account before the end of the current billing period. Paid Services cannot be terminated before the end of the period for which you have already paid, and you will not receive a refund or credit for any unused portion of a paid subscription period.

Exceptions:

Refunds may be provided at the Company’s sole discretion in cases of: (i) technical errors or billing mistakes attributable to the Company; (ii) failure to deliver Services due to the Company’s breach of these Terms; or (iii) as otherwise required by applicable consumer protection laws in your jurisdiction.

19. Miscellaneous

19.1 U.S. Federal Government End-Use Provisions

If you are a U.S. federal government end user, the Services constitute a “commercial item” as defined in 48 C.F.R. §2.101.

19.2 U.S. Legal Compliance

You represent and warrant that: (i) You are not located in a country that is subject to a U.S. government embargo or that has been designated by the U.S. government as a “terrorist-supporting” country; (ii) You are not listed on any U.S. government list of prohibited or restricted parties.

19.3 Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be modified and interpreted to achieve the objectives of the provision to the greatest extent permitted under applicable law, and the remaining provisions will remain in full force and effect.

19.4 Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach.

19.5 Electronic Notice

The communications between you and Company may take place via electronic means, whether you visit the Services or send Company emails, or whether Company posts notices on the Services or communicates with you via email. For contractual purposes, you (i) consent to receive communications from Company in an electronic form; and (ii) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Company electronically provides to you satisfy any legal requirement that such communications would satisfy if it were to be in writing. The foregoing does not affect your statutory rights, including but not limited to the Electronic Signatures in Global and National Commerce Act at 15 U.S.C. §7001 et seq. (“E-Sign”)

19.6 Assignment

The Agreement, and your rights and obligations hereunder, may not be assigned, subcontracted, delegated or otherwise transferred by you without Company’s prior written consent. Company may, without your consent, freely assign and transfer this Agreement, including any of its rights, obligations, or licenses granted under this Agreement. Any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void.

19.7 Modifications

When changes are made, Company will make a new copy of these Terms and/or Supplemental Terms, as applicable, available on the Service, and we will also update the “Last Updated” date at the top of this Agreement. If we make any material changes and you have registered an account with us, we will also send an email with an updated copy of this Agreement to you at the email address associated with your account. Unless otherwise stated in such update, any changes to this Agreement will be effective immediately for users without an account and thirty (30) days after posting for users with an account. Company may require you to provide consent to the updated Agreement in a specified manner before further use of the Services is permitted. IF YOU DO NOT AGREE TO ANY CHANGE(S) AFTER RECEIVING A NOTICE OF SUCH CHANGE(S), YOU SHALL STOP USING THE SERVICE.

20. Contact Us

If you have any questions about these terms and conditions, you can contact us via [e-mail]

21. Company Details

Legal Status:

Pattern Automation operates as a limited liability company and is represented by its Co-Founder and CTO, Devakee Nandan.

Registered Address: Estonia (more information on our page patternautomation.com)

Contact Information:

•Email: [e-mail]

•Website: patternautomation.ai / patternautomation.com

 

ADDITIONAL DETAILS OF PATTERN AUTOMATION

Name: PATTERN AUTOMATION

Registered Address: Germany

Status: Self-Employed Individual

Representative: Daniil Biryukov, CEO and Co-Founder

Email: [e-mail]