What should I do if payment shows there is a past due subscription payment that prevents current payment?

Resolve overdue subscription payment issues that prevent new transactions on Neuro.

Understanding and Resolving Overdue Payments

An overdue payment can occur for several reasons, such as an expired credit card, insufficient funds, or a bank declining the charge. When this happens, your Neuro subscription may be temporarily suspended, preventing you from making new payments or accessing premium features. This guide will walk you through the steps to resolve the issue based on where you originally subscribed.

How to Resolve Your Overdue Payment

The steps to resolve an overdue payment depend on whether you subscribed directly through the Neuro website or through a mobile app store (Apple App Store or Google Play Store).

Subscription Method	Steps to Resolve Overdue Payment -
Subscribed on Neuro Website (via Stripe or Yookassa)	If you have a past due payment and wish to pay using another card, you may select the “Edit billing” button at the pricing page to change your bank card details and pay. If you still decide to pay through your original card, you may select the “Downgrade to Free” button and re-purchase a new subscription plan. If there’s no option for downgrade please contact support team, we will help you!
Subscribed via App Store (Apple or Google)	If you paid through Apple or Google, we apologize, but you will need to contact Apple or Google’s customer service directly to resolve this matter.

Common related FAQs:

• How do I resolve an overdue payment issue if I subscribed through Stripe or Yookassa?
• What information should I provide to resolve my overdue payment issue?
• What should I do if I have an overdue payment and I subscribed through Apple or Google?
• Who should I contact if my Apple or Google subscription has an overdue payment?