Why are there additional charges?

Understand why you may see additional charges on your Neuro subscription.

Our Commitment to Transparent Pricing

At Neuro, we are committed to transparent and straightforward pricing. The subscription prices displayed on our website are the base rates for our services and currently, the membership prices for Neuro on both mobile and web platforms are consistent.

However, you may notice that the final amount charged is slightly higher than the advertised price. If you’re experiencing higher prices on the mobile platform, it may be due to local taxes in your region. You can check your payment details to confirm if there are any tax-related price differences. This is typically due to taxes or fees required by your local government or financial institution, which are outside of Neuro’s control.

This article explains the most common reasons for additional charges to help you understand your invoice.

Common Reasons for Additional Charges

While our membership prices are consistent across all platforms, the final charge may vary. Here are the most common reasons:

Type of Charge	Description	Who is Responsible?
Sales Tax (VAT, GST, etc.)	Many countries and regions require us to collect taxes on digital services. The tax rate is determined by your billing location.	Your Local Government. These taxes are collected by our payment processors (Stripe, Yookassa, Apple, Google) and remitted to the appropriate tax authorities.
Currency Conversion Fees	If you pay in a currency that is different from the one your bank account is denominated in, your bank may charge a fee for converting the currency.	Your Bank or Card Issuer. This is a standard practice for international transactions and is not a fee from Neuro.
Foreign Transaction Fees	Some banks or credit card companies charge a fee for any transaction processed outside of your home country.	Your Bank or Card Issuer. This fee is part of your cardholder agreement and is not controlled by Neuro.

*Please stay tuned as we are currently looking into a new feature to allow you to input your VAT registration code during checkout. This will automatically apply eligible VAT subsidies or exemptions, streamlining your payment process and ensuring compliance with tax regulations.

Common related FAQs:

• Why are there additional charges on my subscription?
• Are the prices different between mobile and web platforms?
• Why am I seeing higher prices on the mobile platform?
• How can I check if the additional charges are due to taxes?
• What causes price differences in my region?