How can I cancel my subscription?

Find step-by-step instructions to stop your plan based on different payment platforms.

For users with a seven-day free trial, if you cancel your subscription before being charged, you will not be charged after the trial expires; if you have already been charged, canceling your subscription after being charged will only cancel the next renewal, meaning you will not be charged for the next renewal, but the fees charged this time will not be refunded.

After purchasing our subscription, we will charge you monthly or annually based on the subscription plan. Once you cancel the subscription, you will no longer be charged for renewals.

1. You subscribed via Stripe or Yookassa

If you made your purchase through Stripe or Yookassa, you can cancel your subscription using the following steps:

1. Enter the Neuro user interface.
2. Click on your profile avatar in the button left corner.
3. Click “Settings” then navigate to the page and select “Billing” and then “Manage”.
4. Click “Downgrade to Free” in the bottom right corner to cancel your current subscription and complete the process.

2. You subscribed via Apple Subscriptions

Note: Uninstalling the Neuro Apple app will not cancel your subscription.

If you subscribed to Neuro through the Apple App Store, your subscription is managed by Apple and will need to be canceled through the subscription plan on your iOS device.

If you wish to cancel your subscription, please follow these steps:

1. Go to “Settings” on your iPhone.
2. Click your “Apple Account”.
3. Select “Subscriptions”.
4. You will be presented with your active subscriptions. Click on “Neuro”.
5. Click “Cancel Subscription”.
6. Confirm your cancellation on the pop-up window.

3. You subscribed via Google Play Store

Note: Uninstalling the Neuro Android app will not cancel your subscription.

Cancel via Google Play Store app

1. On your Android device, open the Google Play Store.
2. Check to make sure you’re signed in to the correct Google account you used to sign up for your Neuro subscription.
3. Click Menu > Subscriptions.
4. Select the Neuro subscription.
5. Click Cancel subscription.
6. Follow the instructions provided.

Cancel via Google Play website

1. On your computer, go to subscriptions in Google Play.
2. Click Billing on the Neuro subscription.
3. Click Cancel subscription.
4. Within the confirmation pop-up, select a reason.
5. Click Continue.

Common related FAQs:

• What happens when I cancel my subscription?
• How do I cancel if I subscribed via Stripe or Yookassa?
• Will uninstalling the Neuro app cancel my subscription?
• How do I cancel if I subscribed via Apple Subscriptions?
• How do I cancel if I subscribed via Google Play Store?